Privacy policy

Ormirelle operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ormirelle is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

  • Contact Information, including your name, billing address, shipping address, mailing address, telephone number, and email address.

  • Financial Information, including credit card numbers, debit card numbers, payment card details, bank account information, payment confirmations, transaction details, payment methods, and other payment-related information.

  • Account Information, including your username, password, security questions, preferences, and account settings.

  • Transaction Information, including the products you view, add to your cart, save to your wishlist, purchase, exchange, return, or cancel, as well as your purchase history.

  • Communications, including any information you provide when contacting us, such as customer support inquiries or other correspondence.

  • Device Information, including information about your device, browser, network connection, IP address, and other unique device identifiers.

  • Usage Information, including information regarding how and when you access, browse, or otherwise interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, visit or use our Services, contact us, subscribe to our communications, or otherwise provide us with your personal information.

  • Automatically through the Services, including information collected from your device when you visit our website or use our Services, as well as through cookies, pixels, and similar tracking technologies.

  • From our service providers, including providers we engage to support our business operations and process personal information on our behalf.

  • From our business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use your personal information to provide and operate our Services, including:

  • Processing payments;

  • Fulfilling and shipping orders;

  • Managing your account;

  • Remembering your preferences;

  • Processing returns, refunds, exchanges, and cancellations;

  • Providing order updates and account notifications;

  • Enabling you to submit reviews;

  • Recommending products based on your interests and purchase history;

  • Improving and personalizing your shopping experience.

Marketing and Advertising

We may use your personal information to send promotional emails, text messages, newsletters, and other marketing communications. We may also display personalized advertisements for our products and services on our website or on third-party websites.

Security and Fraud Prevention

We use your personal information to verify your identity, secure your account, process payments safely, detect and prevent fraud, investigate suspicious or unlawful activities, protect public safety, and maintain the security and integrity of our Services.

For your protection, we strongly recommend that you never share your username, password, or other login credentials with anyone.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, resolve issues, and maintain our relationship with you by delivering efficient and responsive service.

Legal Compliance

We may use your personal information to comply with applicable laws, legal obligations, court orders, governmental requests, law enforcement investigations, civil proceedings, litigation, or to enforce our Terms of Service, policies, and legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, our vendors, and other third-party service providers that perform services on our behalf, such as IT management, payment processing, fraud prevention, data analytics, customer support, cloud hosting, order fulfillment, and shipping services.

  • With our business and marketing partners to provide marketing services and display relevant advertising. These partners may use your information in accordance with their own privacy policies.

  • When you instruct us or provide your consent to share certain information with third parties, for example, to complete the delivery of your order or when using social media integrations or third-party login services.

  • With our affiliated companies and other entities within our corporate group, where necessary to operate our business.

  • In connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, financing, or bankruptcy, or where required to comply with legal obligations, enforce our Terms of Service, protect our rights, or safeguard the rights, property, or safety of our customers or others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of our store in order to provide and improve its services.

Information you submit through our store may be transmitted to Shopify and shared with trusted third parties, including those located outside your country of residence.

To improve our store and customer experience, we may also use enhanced Shopify features that combine information from your interactions with our store, other Shopify merchants, and Shopify itself.

Where Shopify processes your personal information for its own purposes, Shopify acts as the data controller for that processing.

To learn more about how Shopify uses your personal information and about your available privacy rights, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal, if available in your region.

Third-Party Websites and Links

Our Services may contain links to third-party websites or online platforms that are not owned or controlled by Ormirelle.

We are not responsible for the privacy practices, security measures, or content of such third-party websites.

Before providing personal information to any third-party website, we encourage you to review its Privacy Policy and Terms of Use.

The inclusion of links to third-party websites does not imply our endorsement of their content, products, services, owners, or operators, unless expressly stated by Ormirelle.

Children's Data

Our Services are not intended for children.

We do not knowingly collect, use, or disclose personal information from individuals who have not reached the age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, a parent or legal guardian may contact us using the details provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under the age of 16.

Security and Retention of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

We strongly recommend that you do not transmit sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

  • Maintain your account;

  • Provide our Services;

  • Process transactions;

  • Comply with applicable legal obligations;

  • Resolve disputes;

  • Enforce our agreements and policies; and

  • Protect our legitimate business interests.

The retention period depends on the nature of the information collected, the purpose for which it is processed, and applicable legal requirements.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights may be subject to certain conditions, limitations, or exceptions under applicable law.

  • Right to Access

  • Right to Deletion

  • Right to Correction

  • Right to Data Portability

Managing Marketing Communications

We may send you promotional emails regarding our products, offers, and services.

You may unsubscribe from these communications at any time by clicking the "Unsubscribe" link included in our marketing emails.

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails regarding your orders, account, or other important service-related matters.

Additional Rights for Residents of the United Kingdom and the European Economic Area

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:

  • Right to Object

  • Right to Restrict Processing

  • Right to Withdraw Consent

Where our processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

We will never discriminate against you for exercising any of your privacy rights.

Where permitted or required by applicable law, we may request information necessary to verify your identity before processing your request.

You may also appoint an authorized representative to exercise your rights on your behalf, where permitted by applicable law.

Complaints

If you have any concerns or complaints regarding how we process your personal information, we encourage you to contact us first so we can work to resolve the issue promptly.

Depending on where you reside, you may also have the right to submit a complaint to your local data protection authority or appeal any decision we make regarding your privacy rights.

International Transfers

Please note that your personal information may be transferred to, stored in, and processed in countries other than the country where you reside.

Where required by applicable law, transfers of personal information outside the European Economic Area (EEA) or the United Kingdom will be protected through recognized legal safeguards, including the European Commission's Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Whenever changes are made, we will publish the updated Privacy Policy on this page, revise the "Last Updated" date, and provide any additional notice required by applicable law.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact

If you have any questions regarding this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:

Email: info@ormirelle.com

Mailing Address:

Suite 6092, Unit 3A
34–35 Hatton Garden
London EC1N 8DX
United Kingdom

For the purposes of applicable data protection laws, Ormirelle acts as the data controller of your personal information.