Return & Refund Policy

At Ormirelle, we are committed to providing a reliable shopping experience and carefully selected accessories. Your satisfaction is important to us, which is why we offer a 15-day return period.

If you are not satisfied with your purchase or need assistance with an order, please contact us through our Contact Page or email info@ormirelle.com. Our customer support team will be happy to assist you.

Cancellation Policy

Order modifications or cancellations must be requested within 24 hours of purchase.

After this period, the order may already have entered processing, and cancellation or modification may no longer be possible.

Approved cancellations will be refunded to the original payment method.

If your order has already been processed or shipped, it can no longer be canceled and must follow the return process described below.

Returns and Refunds

We accept return requests within 15 days of delivery.

To be eligible for a return, items must be:

– Unused and unworn
– Undamaged
– In their original condition
– Returned with their original packaging

Returned items are inspected after they arrive at our designated return facility.

Refunds are issued only after the returned product has been received and verified as meeting our return requirements.

Items showing signs of wear, misuse, alteration, or damage caused after delivery may not be eligible for a refund.

Returns sent without prior authorization or outside the 15-day return period may be refused.

How to Start a Return

To request a return, please contact us within 15 days of delivery through our Contact Page or by emailing info@ormirelle.com.

Please include:

– Your order number
– Your full name
– The reason for your return

All returns must be approved by our customer support team before being shipped.

Once your return request has been approved, we will provide the appropriate return address and shipping instructions.

Please do not send products back without contacting us first.

Return Method

Returns are accepted by mail.

After your return request is approved, our customer support team will provide the designated return address and instructions for sending your item back.

Please include your order number and full name inside the return package so that we can identify and process your return correctly.

Return Shipping

For standard returns, return shipping costs are the responsibility of the customer.

Ormirelle does not provide prepaid return labels for standard returns and does not reimburse return shipping costs.

Original shipping charges paid at checkout, when applicable, are non-refundable except where required by applicable law.

We recommend using a trackable shipping method when returning an item, as customers remain responsible for the package until it reaches the designated return facility.

If an item is confirmed to have arrived damaged or defective, different conditions may apply as described in the Damaged or Defective Items section below.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds are processed within up to 7 business days and issued to the original payment method.

After a refund has been issued by Ormirelle, additional processing time may be required before the funds appear in your account. This processing time is determined by your bank, credit card company, or payment provider.

Refunds are issued in the original purchase currency. Currency conversion differences or fees charged by banks or payment providers are outside Ormirelle's control.

Promotional & Discounted Items

Items purchased with discount codes, promotional offers, coupons, or during sales events are eligible for return under the same 15-day return policy, provided they meet all return eligibility requirements.

Items must be unused, unworn, undamaged, and returned in their original condition and packaging.

Product Care & Usage

We encourage customers to follow the appropriate care instructions for all accessories purchased from Ormirelle.

Damage caused by misuse, improper care, accidents, unauthorized alterations, or normal wear and tear is not considered a manufacturing defect and may not qualify for a refund or replacement.

If you experience an issue with a product, please discontinue use when appropriate and contact us at info@ormirelle.com so our team can assist you.

Damaged or Defective Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible so we can evaluate the issue and provide an appropriate resolution.

Whenever possible, we recommend contacting us within 48 hours of delivery. This allows our team to investigate the issue promptly.

Please email info@ormirelle.com and include:

– Your order number
– Your full name
– A description of the issue
– Clear photos and/or videos showing the reported problem

An item may be considered damaged or defective when:

– It arrives with a manufacturing defect
– It arrives physically broken or structurally damaged
– The product received is materially different from the item ordered

Damage to external shipping packaging alone does not necessarily mean that the product itself is damaged if the item remains intact and functional.

If the item is confirmed to have arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.

This policy does not limit any rights customers may have under applicable consumer protection laws.

Shipping & Delivery Issues

We work with shipping and logistics partners to deliver orders safely and efficiently.

Occasionally, delivery may be affected by circumstances outside our direct control, including customs processing, carrier delays, weather conditions, or other transportation disruptions.

If an order is officially confirmed as lost during transit following an investigation with the shipping carrier, Ormirelle will provide an appropriate resolution, which may include a replacement or refund.

If you believe your package has been lost or there is a significant delivery issue, please contact info@ormirelle.com with your order number so our team can assist you.

Customer Responsibility for Delivery Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible at info@ormirelle.com.

Once an order has entered processing or has been shipped, we may not be able to modify the delivery address.

If a package cannot be delivered because of incorrect or incomplete information provided during checkout, recipient absence, refusal of delivery, or failure to collect the package from a designated pickup location, additional shipping or handling costs may apply if reshipment is requested.

Before a reshipment is arranged, customers may be required to confirm their complete delivery address by email.

Contact Us

If you have any questions about returns, refunds, cancellations, damaged products, or your order, please contact:

Ormirelle Customer Support
Email: info@ormirelle.com

Business Address:
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Mountain Time (MT)

Customer support is available by email and through the Contact Page on our website.

By placing an order with Ormirelle, you acknowledge the policies and conditions described above. Nothing in this policy is intended to limit rights provided to customers under applicable consumer protection laws.